Unsolicited comments Aerolite Meteorites customers
Anyone can say things like "buy from us with confidence" or "guaranteed authenticity" but when we make such statements we mean them. 100% customer satisfaction is my aim with every sale, and every meteorite-related inquiry. As the company director, I personally stand behind the quality and authenticity of every meteorite specimen, impactite, jewelry piece, and meteorite collectible in the Aerolite Meteorites inventory. But don't just take my word for it. Please read a few comments from some of our thousands of happy customers. These are real emails from real people, and every one unsolicited.
Geoff Notkin Director, Aerolite Meteorites, Inc.
|MEET SOME OF OUR HAPPY CUSTOMERS:|
|I was speechless when I opened the package containing the Sikhote-Alin
and all the extras that were included. Everything is spectacular and very
much appreciated. Thanks for taking the time to talk with me, and your enthusiasm
in helping me choose this great meteorite.
— Jeff P., New York
|All I can say is WOW. I received my order today and have been like a child
Christmas morning — as a matter of fact my entire staff and I shut
the place down for about an hour to unpack and experience each wonderful
item during lunch. Thank you again. It was such a joy to see the crust and
the many many chondrules and differences between the specimens. I'm looking
forward to using them as teaching tools.
— Jennie L., Educator, California
|I received the Odessa and it is absolutely perfect. Do I sound like a
broken record? Every meteorite I get from you is superb, and I can't thank
you enough. This Odessa is another one with a lot of compact character.
On the aesthetics meter, it ranks just below No. 1 which of course happens
to be the fine Mundrabilla I recently purchased from you. I mean it when
I say I consider it a privilege to have been offered such a treasure.
— Jim S., Texas
|I gave away all of the meteorites you donated for the kids and
they loved them! You should have seen their faces light up as well
as their parents. I think it was the giveaway of the day. Thank you for
helping make my part of Space Day a huge success.
— Greg R., NASA Ambassador, Virginia
| I received the box of meteorites. You did such a careful and nice job
of packaging the lovely assortment. Once again, thank you so much for your
assistance ... you were by far the most informed and helpful person I spoke
to with regard to meteorites.
— Paula T., Art & Science Museum, Louisiana
I wanted to let you know that I received my Campo yesterday and it exceeded my expectations by a factor of 10! I'm giving this to a friend as a birthday gift, but now I'm fascinated by the thing. After holding it in my hand, I can't let go of the thought of doing some meteorite hunting on a future vacation. I'll contact you with another order in the near future. Thanks for sharing your knowledge and the fantastic service!
— Adam W., Washington
|Thank you so much for your time. You are an asset to eBay as well as the
meteorite collecting community.
— Alyson B., Texas
|I was just about to write a short e-mail to you about the arrival of the
very special Millbillillie. From further away has come another visitor,
a glorious meteorite which wonderfully tells of its travels from the great
flow-lines. I love it; the patina is superb! It arrived at my P.O. late
yesterday in perfect shape. Thanks so much supplying the meteorite, Geoff.
— Dr. Paul R., Author, Numismatist, California
|I just received the piece of Libyan Desert Glass I ordered from you and
am completely blown away. It is much more than I expected. The color is
beautiful and the surface has been polished so smooth it looks hand done.
Anyway, I just wanted to thank you and let you know how impressed I am with
— Bill C., School Teacher, Pennsylvania
|Today we received the mail with the excellent specimen, your nice letter
and the photo. We find no words to thank you for all. For today, always
your German friends.
— Walter Z., Germany
| I just took a peek at your website and saw the new rocks. I just can't
imagine how you come up with this stuff. You must just be very well connected.
Amazing. Anyway, it's a treat to see these great pieces on your website.
No one else seems to have anything comparable.
— Bob C., Geologist, California
|Thank you very much for your excellent customer service on this, it really
is much appreciated. I visited Canyon Diablo a couple of years back and
have been meaning to get myself a nice specimen to remind me of what was
a super visit. Thanks once again and I look forward to dealing with you
again in the future.
— Mark L., Great Britain
|In regards to the auction again, I am absolutely thrilled. I love everything
I won. Thank you so much and I was so excited to win the bid. I have seen
you on The Best Places to Find Cash & Treasures which
makes the purchase that much more exciting. Again thank you and happy meteor
— Connie B., Texas
|Just to let you know I received the pendant yesterday and it looks great.
Thanks very much for sending it quickly and providing a quality service.
I'd definitely buy from your site again. Good luck with everything mate.
— Dan L., Great Britain
|I just wanted to say thanks for the wonderful information on your website. I
am a rock hound myself and I must confess, after reading your patient instructions
about meteorite identification to folks, you obviously must have to
deal with tons of nitwits and even so, your patient instruction is invaluable
to any would-be meteorite hounds.
— Karen P., Oklahoma
|Thank you very much for your professionalism. I am very excited for my
new specimen and the thank you gift. Your integrity in this matter has been
astonishing and I appreciate it a great deal. I look forward to doing more
business with you in the future.
— Matt J., California
| Thanks you so much for taking the time to answer all my questions. I
see your that you are quite a leader and true professional in this field,
and I am honored that you are taking this much time to discuss the ins and
outs (and who's-who) of collecting meteorites.
— James G., Entertainer, New York
|I received the Canyon Diablo. A beautiful, beautiful specimen. I am more
than pleased. I also want to thank you again for the donation to our school.
We both want to express our appreciation for the meteorites and the DVD.
I did play the DVD, and got quite a response. A lot of the students expressed
interest, to say the least! Some of the students want to actually do the
work of a meteorite hunter! Thank you again for all your help.
— Jerry S., School Teacher, New York
|This is an unsolicited testimonial regarding my experiences with Aerolite
Meteorites. I am a "newbie" to the field of meteorite collecting.
I turned my attention to the Internet, in an attempt to find a supplier
only to turn away in frustration at the carnival flea market style approach
some sellers employed in their presentation. I then started to look for
meteorite dealers and found a few that presented themselves as reputable
only to not have my repeated phone calls and email's returned. I then had
the good fortune to contact Aerolite Meteorites. I found a specimen on their
web-site that I was interested in and placed a call. My call was answered
with a professional message and was returned within hours by the owner Mr. Geoff
Notkin. The first words he spoke was an apology for not getting back to
me sooner and then he asked "how could he help me." He impressed
me over the phone by answering a few questions for which I already knew
the answers and instilled enough confidence in me to place my first order.
The entire transaction was flawless from beginning to end. My specimen arrived,
when expected, professionally packaged in a careful and considerate manner,
and clearly labeled. The specimen was exactly as pictured on his professional
web-site and it's measurements and specifications were exact to the millimeter!
It exceeded my expectations and it has become the focal point of my collection.
Geoff and his staff have made meteorite collecting a truly fun and fascinating
family hobby without the drama of worrying about the unseen problems of
conducting business over the Internet with people you will never talk to.
My children can explore the site in safety and for that, I am grateful and
I look forward to a long relationship with Aerolite Meteorites.
— John M., Colorado
|Thank you so much for your help with all of this. All too often it seems
that there is no such thing as customer service anymore. You and your staff
are clearly the opposite of this trend. I will definitely be recommending
you and I am eagerly awaiting my piece of the moon! Many thanks.
— John N., California
|Thank you for the excellent specimens. Having looked extensively on the
internet the meteorites you have listed are of a much higher quality and
you are a dealer with a very good reputation. I have enjoyed doing business
with you and look forward to more in the future.
— Karl A., Missouri
| Received the package with the meteorite today. Very very pleased! Nice
specimen just as it was described! You will certainly have a repeat customer
here! Always a pleasure doing business with nice people as well! Once again,
pleased with the specimen and look forward to further purchases.
— Steve C., Michigan
|The Nininger paperwork you mailed came this afternoon, and I must say
I'm impressed. Everything looks perfect, and I really appreciate the extra
miles you've gone for me getting the letters, receipts, certificates of
authenticity, and everything. Sending a refund check for the difference
in postage really wasn't necessary, but just shows what an honest person
you are. All this for someone you have never met!
— Ben M., California
|Geoff, I got the package safe and sound. I couldn't be happier and am
saving my pennies to start building a collection. Keep the newsletters coming
and thanks for the Tucson guide with the story. We should all live such
interesting and adventurous lives.
— Kevin B., Illinois
|Thank you for personally replying to my concerns. Your on-hands one-on-one
contact with my situation, proves to me you are truly a very reputable businessman.
I will continue to purchase from you and recommend you to my colleagues.
— Tim S., Corporate Officer, Texas
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